1. What information I collect. The information that I may collect from customers as part of peonygreydesigns is as follows:- Name Address Email address PayPal address 2. What I use the information for. This information is used solely to: •Provide services, such as taking payment and posting orders to customers. •Complete transactions and draft invoices •Comply with any legal obligations, such as tax legislation •Comply with Etsy Sellers Policy and Terms & Conditions 3. Third Parties I may share information with: Shipping companies Other companies contracted to complete work to do with your order who are themselves bound by the GDPR 2018 and in accordance with the Data Protection Act 1998. HMRC for tax purposes Fraud protection agencies if need be 4. Length of Time I retain your information: All emails, messages or communications sent electronically are deleted upon completion of your transaction. I do not retain hard copies of any invoices. Details of each sale are recorded in my accounts book but customers details as listed above are not noted in the same. Information regarding orders are stored on my laptop which is password and anti virus protected. Invoices are retained for 6 years in accordance with the guidelines set out by HMRC after which time they are deleted. 5. Your Rights: You have the rights to the following: •Access. You can request at any time a copy of the information I hold. •Change. You can request that I change, delete or restrict the information I hold. •Object. You can object to my holding or using your information. Please note to do so may mean I cannot complete your transaction. •Complain. Should you have any concerns or believe I have misused your information, you can make a complaint in accordance with the General Data Protection Regulations 2018. 6. Other: Information relating to customer's personal bank accounts, credit cards or other such matters is held by PayPal and Etsy and I do not have direct access to these details. I would refer the reader to PayPal's policy and Etsy's policy on the General Data Protection Regulations 2018. Links to the appropriate policies are here: https://www.etsy.com/uk/legal/privacy/ https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev https://www.royalmail.com/privacy-policy/ 7 Cookies: When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called 'cookies'. These cookies cannot be used to identify you personally and are used to improve services for you, for example through: - Letting you navigate between pages efficiently - Enabling a service to recognise your computer so you don't have to give the same information during one task - Recognising that you have already given a username and password so you don't need to enter it for every web page requested - Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast To learn more about cookies, see: - www.allaboutcookies.org - www.youronlinechoices.eu - www.google.com/policies/technologies/cookies/ Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website's features. Refer to your browser's Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer. 8. Contact If you require any further information or have any concerns, please contact me at peonygreydesigns@yahoo.com