I, Alfven, am the data-controller of your personal information as it relates to my shop Alfven on Flupio. When you place an order from me, I will receive your name, delivery address and email address from Flupio. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Flupio, I will receive your username. The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are: • With Flupio to comply with my obligations. • With delivery companies to fulfil your order. • To comply with legal or tax obligations. I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records. You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data. If you have any concerns about your personal data, please contact Flupio. In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.

Buyers residing in EU countries have the right to return an item within 14 days of receiving the item. If a buyer exercises their right to return an item, they must return the item within 14 days of receipt. If a seller has not received returned goods from a buyer, the seller may withhold such reimbursement provided that reimbursement occurs within 14 days of receipt of the returned goods. The buyer is responsible for paying return postage costs unless the seller has agreed to bear those costs. Please see a link to a withdrawal form below: https://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf