Please contact SuziQCrafts in the first instance, if you have any concerns with your item/s. Unless the goods are faulty, you are responsible for the return postage costs. The seller should provide a refund which includes the cost of outward postage within 14 days of receiving the returned goods, or within 14 days of you providing evidence that you have posted the goods back, whichever is soonest. The seller is entitled to deduct money from the refund if the item shows evidence of use which diminishes its value. You can contact the seller by clicking on the 'Message' link within your account -> Orders page, or send them an email directly. Their email address is provided in your confirmation of order email. When contacting the seller, please state the order details (date of order, the username/email address you used to order, item name, quantity, price, etc). Thank you.